TeraHubHelp centre
Everything you need to get going.
Short, plain guides for the people who run a community — no technical knowledge assumed.
Getting started
1. Set up your organization
- Sign in with the admin account we created for you.
- Open Settings and set your organization name, logo and the words you use for groups and memberships.
- Create your groups (blocks, wards, chapters — whatever you call them) and assign a manager to each.
2. Get your members in
- Add members one by one, or import a spreadsheet on the Members page.
- Group members into memberships (households or families) and mark the main contact.
- Fix anything flagged in the import preview before saving.
3. Invite people to the app
- Use Send join invite on any member or membership.
- Email the link, or print the QR code for your noticeboard.
- Members verify with a code sent to their email — no password to remember.
4. Run the day to day
- Publish news, events and schedules — they appear in the app immediately.
- Send notifications to everyone, one group, or a chosen audience.
- Record dues and payments, and export reports whenever you need them.
Common questions
How do I set up my organization?
Sign in, then follow the getting-started checklist on your dashboard: name your organization, choose what you call your groups and memberships, add your first group, then add or import members. It takes about fifteen minutes.
Can I import my existing member list?
Yes. On the Members page choose Import, upload a spreadsheet saved as CSV, and match your columns to the fields shown. You see a preview with any problems highlighted before anything is saved.
How do members join the app?
Open a member or membership, choose Send join invite, and share the link or QR code by email, print or message. Scanning it opens the app with your organization already selected; if the app is not installed it offers the download first.
Do members need a password?
No. Members sign in with a code sent to their email address. Phone sign-in by SMS can be switched on separately for organizations that want it.
How many people can be in one membership?
As many as you allow. A membership can represent a household, a family or a single person, and you set the maximum number of members per membership when your organization is set up.
Who can see a member's phone number?
Only the people you allow. Each organization sets what the directory shows, and members can hide their own contact details from other members while keeping them visible to admins.
How do we collect dues?
Record payments against a member or membership on the Payments page, with categories you define. Members see their own payment history in the app, and you can export everything for your accounts.
What does it cost?
One subscription per organization, with unlimited members and unlimited app installs. Prices are set per country and by community size — see the pricing page or ask for a written quote.
What happens to our data if we leave?
You can export your members, memberships and payments at any time. If a subscription ends, your data is kept for a grace period before removal, and nothing is shared with anyone else.
Is there support?
Yes. Use the contact form for anything at all — setup questions, imports, billing or a problem with the app. Dedicated onboarding and support are available as optional services.